Level 2 Business Administration Cambridge Technical

This subject is broken down into 33 topics in 10 modules:

  1. Principles of working in business and administration 4 topics
  2. Principles of providing administrative services 5 topics
  3. Principles of providing personal and administrative support 3 topics
  4. Principles of technical business operation 3 topics
  5. Principles of working in an agile environment 3 topics
  6. Principles for remote working 3 topics
  7. Managing information and data within a business environment 4 topics
  8. Principles of managing performance and conflict in the workplace 2 topics
  9. Principles of equality and diversity in the workplace 3 topics
  10. Principles of maintaining security and confidentiality within a business 3 topics
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  • 10
    modules
  • 33
    topics
  • 11,798
    words of revision content
  • 1+
    hours of audio lessons

This page was last modified on 28 September 2024.

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Business Administration

Principles of working in business and administration

Understanding business administration functions

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Understanding business administration functions

Understanding Business Administration Functions

Overview of Business Administration

  • It is important to understand that business administration encompasses a vast range of activities.
  • In the most general sense, it involves managing the operations and strategy of a business or organisation.
  • This might include tasks such as planning, organising, directing, and overseeing projects, departments or a whole business.

Common Business Administration Functions

Human Resources

  • This involves managing people within the organisation, which includes recruiting, hiring, training, and terminating staff.
  • HR also works on defining and maintaining the company culture, resolving conflicts, and ensuring a positive working environment.

Finance

  • The finance function is concerned with the management of the company's finances.
  • Typical tasks include budgeting, forecasting, reporting, and analysis.
  • The finance department ensures the organisation is financially healthy, compliant with financial regulations, and on track to reach its financial goals.

Operations Management

  • Operations management is the function dealing with the process of production and redesign of business operations.
  • It's focused on ensuring the business operates efficiently and utilises resources effectively to create the products or services.

Marketing

  • The marketing function is responsible for promoting the company's products or services.
  • It involves creating strategies for product development, pricing, promotion, and distribution.
  • Core aspects of marketing include market research, customer segmentation, advertising, sales and customer service.

Sales

  • The sales function is integral to most businesses.
  • It's concerned with generating and closing sales, maintaining customer relationships, and hitting sales targets.
  • Sales strategies can include direct selling, telemarketing, email marketing, online marketing, and sales team management.

Information Technology

  • IT function oversees the company's technology systems and infrastructure.
  • It ensures the organisation's technology is reliable, secure, and able to support the business's strategic goals.
  • It can involve everything from maintaining computer networks to developing strategic technology initiatives.

Understanding these common functions of business administration will enable you to comprehend how different departments and roles fit into the larger picture of a business organisation. From there, you can better understand how the principles of business administration are applied to ensure the success and growth of a business.

Course material for Business Administration, module Principles of working in business and administration, topic Understanding business administration functions

Business Administration

Principles of working in an agile environment

Agile tools and relevant techniques

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Agile tools and relevant techniques

Agile Tools and Techniques

Understanding Agile Tools

  • Agile Tools aid project management by fostering real-time collaboration and helping teams to maintain a customer-focused approach.
  • These tools can range from technological solutions like software to physical aids like Kanban boards or Scrum artifacts.
  • The choice of tool depends largely on the project's needs and the team's preference.

Key Agile Tools and Their Functions

  • Project Management Software: Often web-based, these offer features such as sprint planning, tracking progress, and documentation storage.
  • Kanban Boards: A physical or digital board that visualises the workflow, tracks progress and identifies bottlenecks in real time.
  • Scrum Artifacts: These are specific tools used in scrum methodology, including sprint backlogs, product backlogs, and burn down charts.

Agile Techniques Used Alongside Tools

  • Pair Programming: This is a technique where two programmers work together at the same work station. One writes the code while the other reviews each line of code as it is typed in. They frequently switch roles. This technique ensures a higher level of code quality and reduces the risk of errors.
  • Continuous Integration (CI): This is a development practice that involves developers integrating code into a shared repository frequently, preferably several times a day. Automated builds and tests are then used to validate each integration.
  • Test-Driven Development (TDD): This involves writing tests before the actual code. It helps developers to think through their code design and ensure that their code is functioning as expected.
  • Behaviour Driven Development (BDD): This technique combines the general techniques and principles of TDD with ideas from domain-driven design. It encourages developers to write software that focuses on the behaviour of the software and clarifies what is being developed.

Incorporating Agile Tools and Techniques in a Working Environment

  • To effectively use any Agile tool or technique, it is critical to have a clear understanding of the project's requirements and an open channel of communication among team members.
  • The team should regularly review and adapt their choice of tools and techniques to better fit the evolving project needs and goals.
  • Regular training on the chosen tools and techniques will ensure all the team members leverage the tools to the best of their ability. Remember these tools and techniques are there to assist the team, not constrain them.
  • It is important to remember that Agile is a mindset, and while tools and techniques can support an Agile environment, they cannot create one on their own. The success of Agile depends more on the team's willingness and ability to adapt and iterate rapidly according to feedback.

Course material for Business Administration, module Principles of working in an agile environment, topic Agile tools and relevant techniques

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