Level 2 IT Support BTEC

This subject is broken down into 25 topics in 5 modules:

  1. Core Units 3 topics
  2. Software Fundamentals 6 topics
  3. Using Tools and Applications 7 topics
  4. Multimedia Software 5 topics
  5. ECDL Extra Units 4 topics
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  • 25
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  • 8,755
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  • 1+
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This page was last modified on 28 September 2024.

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IT Support

Core Units

Improving Productivity Using IT

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Improving Productivity Using IT

Understanding Productivity

  • Productivity refers to the efficiency of output from a given set of inputs.
  • In IT, productivity can be increased by using technology to complete tasks more efficiently and accurately.

How to Improve Productivity with IT

  • Automating Tasks: IT can automate repetitive tasks, reducing human error and increasing speed.
  • Time management tools: Apps and software can help manage time, set reminders and organise workload.
  • Communication and Collaboration: IT tools such as email, video conferencing, and collaborative documents can facilitate quick and efficient communication between teams.
  • Decision-making tools: IT can provide real-time data and analytics, assisting in informed decision making.
  • Online training resources: IT provides online resources and training materials, reducing the time and cost of training.

Factors Impacting IT Productivity

  • IT Literacy: The level of IT skills and understanding can significantly influence productivity.
  • Software Compatibility: Different systems and software must be compatible for seamless operation.
  • Internet Connectivity: A strong and reliable internet connection is crucial for many IT tools.
  • Maintenance and Updates: Regular maintenance and software updates can help IT tools function optimally.
  • Security Measures: Adequate security measures must be in place to ensure the safe and uninterrupted use of IT tools.

Measuring IT Productivity

  • Quality of work: This refers to the accuracy and efficiency in the output. IT can help improve the quality of work output.
  • Completion time: The time taken to complete a task can be a measure of productivity.
  • Task Volume: The volume of tasks completed successfully within a specific period can be used to assess productivity.
  • Error Rate: IT can help in significantly reducing the error rate, thereby increasing productivity.
  • Downtime: Unplanned IT downtime can severely impact productivity.

Productivity Software

  • Microsoft Office Suite: Provides tools like Word for document creation, Excel for data analysis, and PowerPoint for presentations.
  • Google Workspace: Offers tools such as Docs for document creation, Sheets for data analysis, and Slides for presentations along with collaborative features.
  • Project Management Tools: Software like Trello or Asana can aid in organising and tracking tasks.

Remember that while IT can help improve productivity, its effective use depends on various factors including IT literacy, system compatibility, and a robust internet connection. Strong security measures also need to be in place to protect data and ensure the consistent function of IT tools.

Course material for IT Support, module Core Units, topic Improving Productivity Using IT

IT Support

Using Tools and Applications

IT Communication Fundamentals

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IT Communication Fundamentals

IT Communication Fundamentals:

Types of IT Communication:

  • IT communication can be broadly categorised into intranet and internet communication.
  • Intranet communication is enclosed within an organisation and includes emails, messaging systems, and private databases.
  • Internet communication connects you globally through websites, emails, VOIP, video conferencing and social networks.

Communication Protocols:

  • Communication protocols are rules for data transfer and include TCP/IP, FTP, HTTP, and SMTP.
  • TCP/IP (Transmission Control Protocol/Internet Protocol) is the backbone of internet communication.
  • FTP (File Transfer Protocol) is used to transfer files between different systems.
  • HTTP (Hyper Text Transfer Protocol) is used for transferring hypertext files over the internet.
  • SMTP (Simple Mail Transfer Protocol) is used for sending email messages.

Email Communication:

  • Emails are one of the most common forms of IT communication.
  • They can be sent and received using either webmail through a browser or an email client like Outlook using POP3 or IMAP protocols.
  • Be aware of phishing and spam emails, ensure to not engage with unrecognized or suspicious emails.

Collaborative Tools:

  • IT technology enables real-time collaboration through tools like Google Docs, Slack, Trello and more.
  • They allow teams to work together on documents, tasks, instant messaging and discussion boards, irrespective of their physical location.

Social Media:

  • Social Media platforms like Facebook, LinkedIn, Instagram, Twitter etc. have become vital for brand communications.
  • They provide interactive platforms for organisations to connect with their audience.

Netiquette:

  • Netiquette refers to the manners and rules of behaviour for communicating in an online environment.
  • It includes respecting others' privacy, not posting inappropriate content and avoiding spamming.

Security Concerns in IT Communication:

  • Beware of potential threats like phishing, viruses, data breaches and ensure to use secure connections and regularly update security software.
  • Always secure confidential information and follow the cyber security guidelines of your organisation.

Always remember, IT communication is at the heart of modern work environments. Become familiar with various modes of online communication, follow the best practices, and stay aware of security threats to work efficiently and safely.

Course material for IT Support, module Using Tools and Applications, topic IT Communication Fundamentals

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