GCSE Leisure and Tourism CCEA

This subject is broken down into 30 topics in 3 modules:

  1. The Leisure Industry: Products and Services 10 topics
  2. The Travel and Tourism Industry: Products and Services 10 topics
  3. People, Work and Employment in the Leisure and Tourism Industry 10 topics
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  • 3
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  • 30
    topics
  • 10,738
    words of revision content
  • 1+
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This page was last modified on 28 September 2024.

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Leisure and Tourism

The Leisure Industry: Products and Services

Overview of the Leisure Industry

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Overview of the Leisure Industry

Overview of the Leisure Industry

  • The leisure industry refers to a broad category of businesses that provide activities for customers to enjoy their free time.
  • Leisure activities can be either passive (such as watching television) or active (such as playing sports).
  • The industry is broken down into different sectors, including sports facilities, entertainment, tourism, and hospitality.
  • Leisure services can be consumed at a specific location, like a theatre, or distributed broadly, like a television broadcast.

Major Sectors in the Leisure Industry

Sports Facilities

  • These places provide opportunities for physical activities including swimming pools, golf clubs, and health clubs.
  • Sports facilities can be found in variety of settings like public parks, schools, and private clubs.
  • Some facilities require a membership for access while others charge on a per-use basis.

Entertainment

  • The entertainment sector includes businesses like cinemas, concert venues, amusement parks, and bowling alleys.
  • Entertainment services aim to provide fun and relaxation.
  • Some entertainment businesses focus on providing live performances, while others may simply provide a space for independent leisure activities.

Tourism

  • Tourism refers to the industry that serves people travelling for leisure purposes.
  • This encompasses a wide variety of businesses including hotels, holiday resorts, tour operators, and travel agents.
  • The tourism sector is highly reliant on the season, the economy, and consumer tastes.

Hospitality

  • The hospitality sector encompasses food and beverage businesses, such as restaurants and bars.
  • It also includes accommodations like hotels and bed and breakfast inns.
  • Hospitality services are often paired closely with other leisure industry sectors, like tourism and entertainment.

Importance of the Leisure Industry

  • The leisure industry is a key contributor to the national and global economy.
  • This industry employs a vast number of people across its various sectors.
  • Consumer spending in the leisure industry tends to be discretionary, and can therefore indicate the overall health of the economy.
  • The leisure industry can also help to promote cultural exchange and understanding, especially in the tourism sector.

Future Trends in the Leisure Industry

  • The rise of digital technology has created new sectors within the leisure industry, such as online gaming and virtual reality experiences.
  • The trend towards more active and healthy lifestyles has boosted the sports facilities sector.
  • Sustainable tourism, focusing on minimizing negative impacts on environment and local cultures, is gaining momentum.
  • Increasing consumer demand for unique and personalized experiences is shaping the evolution of the leisure industry.

Course material for Leisure and Tourism, module The Leisure Industry: Products and Services, topic Overview of the Leisure Industry

Leisure and Tourism

The Travel and Tourism Industry: Products and Services

Travel Agents and Their Roles

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Travel Agents and Their Roles

Travel Agents and Their Roles

Definition and Function

  • Travel agents are professionals who provide advice, information and booking services for people wanting to travel.
  • They play a crucial role in the travel and tourism industry by acting as intermediaries between tourists and suppliers of travel products such as airlines, hotels, and car hire companies.
  • They utilise their knowledge and network in the industry to customise travel plans as per the travellers' preferences and budget.

Services Offered by Travel Agents

  • Creating Itineraries: Travel agents plan detailed itineraries to ensure travellers have a seamless experience. This might include arranging transport, booking accommodation, organising excursions, and recommending places to eat.
  • Making Bookings: They book every aspect of the trip, including flights, hotels, car hire, transfers, attractions, travel insurance and more.
  • Providing Advice and Information: Agents keep travellers informed about passport and visa requirements, health and safety issues, travel advisories and local customs.

Types of Travel Agents

  • High-street Travel Agents: These are physical offices where customers can directly interact with travel agents. For example, Thomas Cook and TUI.
  • Online Travel Agents (OTAs): These are online platforms allowing customers to make travel arrangements. Some popular OTAs include Expedia and Booking.com.
  • Independent Travel Agents: These are smaller, independent businesses, often specialising in certain types of travel or destinations.

Financial Aspects of Travel Agents

  • Travel agents make their money through commission from the suppliers whose products they sell. They also earn from service fees charged to customers for the services provided.
  • Some travel agents also offer lucrative travel packages where they combine various services like flights, transfers, accommodation, meals and tours, which can offer better value for the customer and increased profit for the agent.

The Importance of Customer Service

  • The quality of customer service offered by travel agents is instrumental in securing repeat bookings and positive recommendations. Good service can include fast response times, accurate information, and going the extra mile for the customer.
  • Complaint handling is another crucial aspect of customer service. Effective resolution of complaints can lead to customer retention and even positive word of mouth.

Sustainable and Responsible Travel

  • Travel agents can play a key role in promoting sustainable travel practices, by recommending eco-friendly hotels, responsible tours and carbon offsetting options.
  • They can also guide customers on how to respect local cultures, protect wildlife, and minimise environmental impact while travelling.

Course material for Leisure and Tourism, module The Travel and Tourism Industry: Products and Services, topic Travel Agents and Their Roles

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