Contact the Adapt team

Let’s get you back on track

Tell us what you need help with and we’ll reply by email. You can also reach us directly at [email protected].

What do you need help with?

First, check your student connection

Log in to the Parent Portal using the parent email address used to pay.
Your child needs a separate student account. Use the actual email shown in their Adapt account settings, which must be different from your parent email.
Check Pending student connection on your dashboard. If an edit option is shown, use it to correct the student email. Select Retry connection only if that option is offered.

Still stuck? Tell us both account emails and any support reference shown on the dashboard in your message below.

Your name

Email address

Use the parent email address you used to pay.

Subject

Your message

Please include the details we need to help. Don’t include passwords or payment card details. 10–5,000 characters.

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