I paid for an account but my child doesn't have access.

If you paid on the website, the purchase needs to be connected to your child’s own Adapt student account.

1. Log in to your Parent Portal using the parent email address used to pay.
2. Ask your child to check the email shown in their Adapt account settings. Use that exact address, including a private relay address if one is shown. Their student account email must be different from your parent email.
3. Check Pending student connection on your dashboard. If it says it is waiting for your child to create an account, they need a student account using the email shown there.
4. If an edit option is offered, use it to correct the student email. Editing is available only for eligible purchases that have not already been assigned or claimed; an already linked purchase cannot be transferred this way.
5. If Retry connection is offered, select it. If the connection is still in progress, the page will update as its status changes.

If the email is wrong and no edit option is shown, or the connection remains unfinished, contact support. Include the parent email used to pay, your child’s actual student-account email and the support reference displayed on the dashboard.