Parent FAQs
What does “Pending student connection” mean?
By the Adapt team
A purchase can be paid for before it has finished connecting to a student. Open your Parent Portal with the parent email used to pay, then check the message beside the purchase on your dashboard.
| Message | What to do |
|---|---|
| Add your child’s email | Enter the email for your child’s own student account using the option shown. |
| Waiting for your child to create an Adapt account | Your child needs to create a student account using the displayed email. If it is wrong, use edit if that option is available. |
| We’re connecting your child’s account | The connection is in progress. The page updates automatically as its status changes. |
| Your child’s account is connected | Their progress is available in the Parent Portal. Open their entry from your dashboard. |
| We couldn’t complete this connection | Select Retry connection if it is offered. If the issue continues, contact support with the reference shown. |
Check the student email
Use the exact email shown in your child’s Adapt account settings, including a private relay address if one is displayed. Parent and student accounts need different email addresses.
An edit option is only shown for purchases that can still be changed. If the purchase is already connected or no edit option appears, follow our guide to correcting a purchase connection.
Get help with a stuck connection
Contact support and choose Linking a purchase to a student. Include the parent email used to pay, the student email, the displayed status and the Support reference. These details help us find the existing purchase.