Can I correct the student linked to a purchase?

If the student email was entered incorrectly, first check whether the purchase still offers an edit option. An existing connection cannot always be changed from the dashboard.

The purchase is still waiting to connect

1. Log in to your Parent Portal using the parent email used to pay.
2. Find the relevant purchase under Pending student connection.
3. Check your child’s actual email in their Adapt student-account settings.
4. If edit is shown beside the purchase email, select it and follow the prompt to correct the address.
5. Check the new connection status. Use Retry connection only if that option is offered.

The parent and student must have separate accounts with different email addresses. If the student account does not yet exist, your child needs to create one using the email saved against the purchase.

It is already linked, or there is no edit option

Contact support before trying to move it. Include the parent email used to pay, the student email currently connected, the intended student email and any support reference shown. We can investigate the existing connection; the dashboard does not offer a general transfer button for linked purchases.

I have separate purchases for different children

Check each purchase and its displayed student email separately. Use the appropriate pending-purchase entry or setup link for that child. If a paid purchase is missing, follow recover an unfinished purchase.

To view a different child who is already connected, select Back to home and then View beside that child. This changes the child you are viewing; it does not move a purchase.