18 help articles
Parent FAQs
I have a question as a parent or about my Parent Portal.
Can I access the app?
Your parent account is for the Parent Portal, which you can use in a web browser. Students use their own Adapt account in the student web app or theā¦
Can I add multiple children under one parent account?
Yes. You can link multiple children to the same parent account. 1. Log in to your Parent Portal and open the dashboard. 2. Select Buy a plan forā¦
Can I try the Parent Portal?
Yes, you can explore how the Parent Portal works before purchasing by using our interactive demo. This demo lets you click around a full previewā¦
Can I use the same email for the parent portal and the student app?
Unfortunately, the parent portal and the student app must have different email addresses, as these link to two users' different profiles which areā¦
How do I access my parent portal?
Log in to your Parent Portal using the parent email address and password you used when buying your plan. For current web purchases, you create or logā¦
How do I add another child?
1. Log in to your Parent Portal and open the dashboard. 2. Select Buy a plan for another child. 3. Choose a plan and complete the purchase andā¦
How do I change my email?
1. Log in to your Parent Portal. 2. Open Account, then select Change email. 3. Enter your current password and your new email address. 4. Selectā¦
How to find the email address linked to your child's account
Ask your child to check their account while signed in to the student app: 1. Open Settings. 2. Select Account information. 3. Check Sign-in methods.ā¦
I forgot my password, how do I reset it?
To reset your Parent Portal password: 1. If you are already signed in, open Account and select Logout. 2. Open the password reset page. You can alsoā¦
I paid for an account but my child doesn't have access.
If you paid on the website, the purchase needs to be connected to your childās own Adapt student account. 1. Log in to your Parent Portal using theā¦
I paid through the app, how do I access the parent portal?
The Parent Portal is a separate membership for parents that connects to a childās existing Adapt account. Our pricing page explains the current Parentā¦
Is there a laptop/desktop version of Adapt?
Yes. Students can use the Adapt web app on a laptop or desktop, as well as the mobile app on iOS and Android. Parents can use the Parent Portal in aā¦
Iāve paid ā how do I finish setup?
After a website purchase, connect the plan to your childās own Adapt student account so it appears in your Parent Portal. Finish setup after checkoutā¦
What does āPending student connectionā mean?
A purchase can be paid for before it has finished connecting to a student. Open your Parent Portal with the parent email used to pay, then check theā¦
Which account should I use to log in?
Parents and students have separate Adapt accounts. Choose the login that matches what you want to do. I want to view my childās progress 1. Open theā¦
What do activity, confidence and streaks mean?
Open your childās entry in the Parent Portal to see their progress and study habits. The cards describe different parts of their revision. Confidenceā¦
Can I correct the student linked to a purchase?
If the student email was entered incorrectly, first check whether the purchase still offers an edit option. An existing connection cannot always beā¦
How do I explore progress by subject and date?
The Parent Portal lets you move from a childās overall progress to a subject, then explore the dates and topic ratings behind the graph. Open a childāsā¦