Level 1 Certificate in Warehousing and Storage (RQF) TQUK
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40 topics in 4 modules
☑️ Introduction to Warehousing and Storage 10 topics
- Role and function of a warehouse
- Different types of storage facilities
- Terminology used in the warehousing environment
- Health and safety regulations in the warehouse
- Understanding of fire safety practices and measures
- Introduction to Manual Handling Operations Regulations
- Understanding of procedures for accidents and emergencies
- Understanding of hazardous substances in the warehouse
- Importance of maintaining a clean and tidy warehouse
- Environmental considerations for warehousing operations
☑️ Goods Receipt and Storage 10 topics
- Goods receiving procedures
- Checking delivered goods
- Procedures for identifying and reporting damaged goods
- Correct storage of goods
- Use of warehouse equipment and machinery
- Implications of incorrect storage
- Understanding of stock control methods
- Identification of goods in the warehouse
- Security measures in the warehouse
- Dealing with returns and discrepancies
☑️ Goods Dispatch 10 topics
- Preparing goods for dispatch
- Importance of accurate goods dispatch
- Documentation related to goods dispatch
- Dispatching procedures
- Packaging materials and methods for dispatched goods
- Loading and securing goods
- Releasing goods for dispatch
- Dealing with unscheduled dispatches
- Dealing with failed dispatches
- Safe use of dispatch equipment
☑️ Customer Service in Warehousing and Storage 10 topics
- Importance of customer service
- Meeting customer requirements
- Identify and deal with customer queries and complaints
- Taking orders and processing requests
- Packing customer orders
- Stock availability and delivery information
- Handling returns and refunds
- Dealing with difficult customers
- Improving customer relations
- Review and improvement of customer service
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