Communication and social skills
Communication Skills
-
Verbal communication refers to the use of sounds and language to convey a message. Examples include speaking face-to-face or on the phone and audio recordings.
-
Non-verbal communication is vital to understand as it incorporates gestures, body language, facial expressions and eye contact. It can often express more meaning than words themselves.
-
Written communication involves expressing ideas and thoughts through writing, this could be via text message, email, or written note.
-
The importance of listening carefully and showing respect to the speaker cannot be overstated. Active listening promotes better understanding and rapport.
-
Questioning effectively can help gather more information and clarify misunderstanding.
-
Communicating with empathy is about understanding another person’s feelings and beliefs. It plays a significant role in fostering positive relationships.
Social Skills
-
Empathy is the ability to understand and share the feelings of others. It plays a vital role in building healthy relationships.
-
Teamwork involves multiple individuals working together to achieve a common goal. Being able to function effectively within a team can be beneficial in many aspects of life.
-
Problem-solving abilities can help you address social situations effectively. These can be improved through practice.
-
Respecting diversity is about understanding and appreciating differences in people's beliefs, values and cultures. It’s a key ingredient for social harmony.
-
Practicing good work habits – like punctuality, responsibility, and effort – can help you excel in academic and professional environments.
-
Dealing with conflict effectively and positively can help maintain a healthy social environment. This involves having good negotiation skills, recognising and managing emotions appropriately, and being able to compromise.
-
Motivation and goal setting are powerful things. They can help you set a direction in life and inspire you to keep going even when times are tough.