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Level 2 Certificate in Healthcare Support Services (RQF) TQUK

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Content Overview

60 topics in 6 modules

  1. ☑️ Introduction to Health, Social Care and Children's Young People's Settings 10 topics
    • Understanding Different Types of Care Settings
    • Roles and Responsibilities in Care
    • Understanding Legislation, Policies and Procedures
    • Health and Safety Practices
    • Equality, Diversity and Inclusion
    • Communication and Personal Relationships in Care
    • Importance of Confidentiality in Care
    • Infection Control Practices
    • Duty of Care
    • Safeguarding and Protection of Vulnerable Individuals
  2. ☑️ Role of the Health and Social Care Worker 10 topics
    • Interpersonal Skills for the Health Care Support Worker
    • Importance of Teamwork in Health Care
    • Record Keeping
    • Maintaining a Safe, Healthy and Secure Environment for individuals
    • Rights and Preferences of Individuals in Care
    • Delivering Care Services Promoting Rights
    • Handling Information in a Care Setting
    • Understanding Work Health and Safety in Care Settings
    • Dealing with Incidents and Emergencies in a Care Setting
    • Continuing Professional Development
  3. ☑️ Personal Development in Health, Social Care or Children's and Young People's Settings 10 topics
    • Reflective Practice and Assessment
    • Developmental Needs and Methods to Meet Them
    • Different Ways of Learning
    • Developing and Implementing a Personal Development Plan
    • Reviewing and Updating a Personal Development Plan
    • Seeking Feedback for Development
    • Importance of a Healthy Work-Life Balance
    • Responding to Changes in Circumstances or Needs
    • Documenting Achievements and Changes
    • Importance of Updating Skills and Knowledge
  4. ☑️ Principles of Supporting an Individual to Maintain Independence 10 topics
    • Understanding Individual Needs for Independence
    • Tools and Techniques for Promoting Independence
    • Encouraging Active Participation in Activities
    • Promoting Physical Health and Emotional Well-being
    • Approaches for Encouraging Independence in Daily Living
    • Importance of a Person-Centered Approach
    • Recognizing and Responding to Changes in Individual’s Needs
    • Confidentiality and Privacy when Supporting Independence
    • Risk Assessment and Management in the Context of Independence
    • Approaches to Problem Solving in Context of Independence
  5. ☑️ Communication in Health, Social Care or Children's and Young People's Settings 10 topics
    • Principles and Practices of Communication
    • Overcoming Barriers to Communication
    • Communication Theories and Their Application in Care Settings
    • Different Forms of Communication in Care Settings
    • Responding to an Individual's Communication Needs
    • Communicating Complex and Sensitive Information
    • Promoting Effective Communication Within A Team
    • Understanding and Applying Confidentiality in Communication
    • Documenting and Maintaining Records of Communication
    • Importance of Regular and Accurate Information Sharing
  6. ☑️ Principles for Implementing Duty of Care in Health, Social Care or Children's and Young People's Settings 10 topics
    • Understanding the Concept of Duty of Care
    • Addressing Dilemmas and Conflicts Related to Duty of Care
    • Responding to Complaints and Criticism
    • Managing Risks and Ensuring Safety
    • Applying Principles of Duty of care in Different Situations
    • Understanding Consequences of Non-Compliance to Duty of Care
    • Supporting Rights and Choices of Individuals While Fulfilling Duty of Care
    • Involving Individuals in Planning and Decision Making
    • Documentation and Record Keeping in the Context of Duty of Care
    • Policies and Legal Aspects of Duty of Care

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