Level 2 Certificate in Information, Advice or Guidance (RQF) TQUK
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40 topics in 4 modules
☑️ Principles of Information, Advice or Guidance 10 topics
- The Role and Importance of Communication
- Boundaries and Responsibilities in Providing Information, Advice or Guidance
- Building Relationships and Trust
- Confidentiality and Professionalism
- Structuring Conversations and Interactions
- Importance of Feedback in Effective Interaction
- Clearly Present advice or guidance
- Respecting Individuality and Diversity
- Referral Process and Its Importance
- Monitoring and Improving Your Own Practice
☑️ Valuing Diversity 10 topics
- Understanding Equality, Diversity and Inclusion
- Identifying and Challenging Stereotyping and Prejudice
- Legislation Relating to Equality, Diversity and Inclusion
- Potential Impact of Discrimination
- The Impact of Cultural Diversity
- Respect for Individual Beliefs and Values
- Learning about Differing perspectives
- Barriers to Equality and Inclusion
- Overcoming These Barriers
- The Importance of Confidentiality
☑️ Information, Advice or Guidance in Practice 10 topics
- Signposting and Referral in Advice and Guidance
- Building Relationships with Advice and Guidance Networks
- Limitations of Information, Advice or Guidance Role
- Using Information, Advice or Guidance Networks
- Understanding Own Responsibilities for Self Development
- Recognising Potential Conflict of Interest
- Promoting Services and Support
- Monitoring Own Practice
- Adapting Techniques to Meet Individual Needs
- Reflecting and Improving on Practice
☑️ Skills for Advice Providers 10 topics
- Effective Communication Techniques
- Active Listening Skills
- Questioning Techniques
- Documenting and Recording Information
- Providing Clear and Accurate Information
- Dealing with Difficult Situations
- Promote Personal Wellbeing and Resilience
- Using Technology to Obtain and Provide Information
- Working Collaboratively with Colleagues
- Understanding and Implementing Relevant Legislation
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