Level 2 Certificate in Principles of Team Leading (RQF) TQUK
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50 topics in 5 modules
☑️ Understanding Leadership 10 topics
- Concept of leadership
- Characteristics of effective leadership
- Benefits of effective leadership
- Leadership styles
- Factors affecting the choice of leadership style
- Impact of leadership on team performance
- Responsibilities of the team leader
- Leadership skills and behaviours
- Crossing the line: Leadership vs. dictatorship
- Developing personal leadership skills
☑️ Procedures for Communication 10 topics
- Importance of effective communication in team leading
- Methods of communication
- Barriers to effective communication
- Overcoming communication challenges
- Communication styles and how they affect team dynamics
- Communicating with your team: Briefs and debriefs
- The role of body language in effective communication
- Written communication: Reports and emails
- Emotional intelligence in communication
- Feedback: delivery and reception
☑️ Team Performance Management 10 topics
- Understanding team dynamics
- Role of the team leader in team performance
- Key performance indicators (KPIs) in team management
- Identifying and managing underperformance
- Performance reviews and feedback sessions
- Success metrics in team performance
- Setting and agreed upon, measurable targets
- Monitoring and evaluating team performance
- Techniques for improving team performance
- Dealing with conflict in the team
☑️ Principles of Equality and Diversity 10 topics
- Understanding equality, diversity, and inclusion
- Importance of promoting equality and diversity
- Legislation related to equality and diversity
- The potential impact of discriminatory practice
- Leading a diverse team
- Challenges of managing diversity in teams
- Overcoming prejudices and biases
- Harnessing diversity: Benefits to the team
- Incorporating equality and diversity into team culture
- Implementing diversity and inclusion strategies
☑️ Managing Underperformance and Conflict in Teams 10 topics
- Causes of conflict within a team
- Strategies for managing team conflict
- Addressing underperformance
- Constructive conflict resolution techniques
- Balancing individual and team needs in conflict situations
- Preventing underperformance and conflicts
- Team leader’s role in conflict resolution
- Developing an environment of trust and respect
- Mitigating the impact of conflict on team performance
- Conflict management strategies and their effectiveness
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