Communication skills
Section 1: Understanding Communication
- Communication is the process of transferring information from one place to another.
- Effective communication is vital for successful human interactions.
- Communication can be both verbal (spoken words) and non-verbal (body language, gesturing).
Section 2: Verbal Communication
- Verbal communication can be face-to-face, via phone, or in writing.
- It involves the use of words in delivering the intended message.
- Listening is as crucial to verbal communication as speaking.
- It's essential to speak clearly and with a volume appropriate to the setting.
Section 3: Non-Verbal Communication
- Non-verbal communication refers to the signals we send out without using words.
- It includes things like facial expressions, posture, eye contact, and more.
- Non-verbal communication often conveys our emotions and attitudes.
Section 4: Effective Communication
- For communication to be effective, it needs to be two-way.
- Understanding the needs and wants of the other person is important.
- Feedback, either verbal or non-verbal, is a vital part of communication.
- Misunderstandings can happen, so clarifying and summarising can help ensure the intended message is received.
Section 5: Improving Your Communication Skills
- Practice active listening, fully concentrate, and show interest in the conversation.
- Be aware of your non-verbal signals and try to ensure they match your verbal messaging.
- Always strive for clarity and conciseness to prevent misunderstanding.
- Remember the importance of respect and empathy in communication, particularly when addressing difficult topics.
Section 6: Barriers to Communication
- Barriers to effective communication can include distraction, noise, differences in perception, and more.
- Recognising these barriers can help to overcome them and enhance communication.
- Strategies to deal with such barriers include being patient, using neutral language, and ensuring a conducive environment for communication.