Level 3 Award in Mediation Practice (RQF) TQUK
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40 topics in 4 modules
☑️ Introduction to Mediation 10 topics
- Understanding the Role of a Mediator
- The Stages of Mediation
- The Role of Conflict in Mediation
- The Scope and Limitations of Mediation
- Mediation and Other Dispute Resolution Mechanisms
- Differences between Mediation, Negotiation and Arbitration
- The Legal Framework around Mediation
- Mediator Ethics and Confidentiality
- Dealing with Impartiality in Mediation
- Voluntary Nature of Mediation
☑️ Mediation Skills and Techniques 10 topics
- Active Listening in Mediation
- Building Rapport with Parties
- Effective Communication Strategies in Mediation
- Emotional Intelligence in Mediation
- Mediator Neutrality and Impartiality
- Using Questions Effectively in Mediation
- Helping Parties Identify Interests
- Helping Parties Generate Options
- Moving from Positions to Interests
- Handling Deadlocks and Difficult Behaviour
☑️ Mediation Models and Approaches 10 topics
- Facilitative Mediation
- Evaluative Mediation
- Transformative Mediation
- Choosing the Appropriate Mediation Model
- The Role of Culture in Mediation
- The Impact of Power Imbalances in Mediation
- Mediation in a Range of Contexts
- Mediation in the Legal Context
- Mediation in the Workplace
- Mediation in the Community
☑️ Effective Negotiation in Mediation 10 topics
- Understanding the Art of Negotiation
- Preparing for Negotiation
- Different Styles of Negotiation
- Challenging Negotiation Tactics
- Concession Strategies in Negotiation
- Managing emotions during Negotiation
- Bargaining and Trading in Negotiation
- Strategy and tactics in Negotiation
- Negotiation Outcomes and Agreements
- Reviewing and Learning from Negotiation
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