Level 3 Cleaning and Facilities Management BTEC
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44 topics in 9 modules
☑️ Introduction to Facilities Management 5 topics
- History and evolving role of facilities management
- Organizational and legal context
- Use of technology in facilities management
- Facilities management strategies
- Building and property management
☑️ Health and Safety in Cleaning and Facility Management 5 topics
- Risk management and risk assessments
- Health and safety legislation
- Fire safety
- Accident prevention and reporting
- Manual handling
☑️ Cleaning Principles 5 topics
- Basic cleaning and sanitation principles
- Cleaning techniques and methods
- Cleaning products and equipment
- Handling and storage of chemicals
- Waste management and recycling
☑️ Sustainable Facilities Management 5 topics
- Environmental management and sustainability
- Waste minimization and recycling
- Energy efficiency and conservation
- Water management and conservation
- Environmental performance and benchmarking
☑️ Procurement and Contract Management 5 topics
- Procurement processes and policies
- Contract management principles
- Legal aspects of contracts
- Supplier management
- Key performance indicators and service level agreements
☑️ Space and Asset Management 5 topics
- Asset management principles
- Lifecycle assessment and planning
- Space utilization and planning
- Creating efficient and effective workplaces
- Storage and inventory management
☑️ Human Resource Management in Facilities Management 5 topics
- HR planning and recruitment
- Training and development
- Performance management
- Employee motivation and engagement
- Health, welfare, and wellbeing
☑️ Financial Management in Facilities Management 5 topics
- Budgeting and financial control
- Cost management and analysis
- Financial planning and reporting
- Capital expenditure and investment evaluation
- Total cost of ownership
☑️ Customer Service in Facilities Management 4 topics
- Customer service skills and best practices
- Managing customer relationships
- Communication skills and conflict resolution
- Setting customer expectations and service standards
Level 3 Cleaning and Facilities Management BTEC Revision Content
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Level 3 Cleaning and Facilities Management BTEC - Introduction to Facilities Management - History and evolving role of facilities management Content Preview
Introduction to Facilities Management
History and evolving role of facilities management
The History of Facilities Management
- Facilities Management emerged in the US in the 1960s due to the growth in services.
- It became recognised as a formal business discipline in the 1970s when the first Facility Management degree programmes were established.
- The International Facility Management Association (IFMA) and the British Institute of Facilities Management (BIFM) were formed in 1980 and 1993 respectively, marking important milestones in acknowledging the field.
The Core Aspects of Facilities Management
- The maintenance and care of commercial or institutional buildings, such as hotels, resorts, schools, office complexes, sports arenas or convention centres.
- Service deliveries in different areas include security, maintenance, cleaning, and renovation.
- Role might also include space management, telecommunications, business continuity planning, and environmental sustainability issues.
Changes in the Role of Facilities Management
- The role originally focused on the management of buildings and estates, but it has evolved beyond that.
- Today, it is about the co-ordination of space, infrastructure, people and organisation.
- Facilities Management looks after the health and safety of staff, property portfolio management, and maintaining and testing business services like heating and lighting.
- The role also encompasses sustainability, which includes ensuring the organisation is minimising its environmental impact.
Trends Impacting Facilities Management
- Technology has had a large impact on the facilities management marketplace.
- Building Information Modelling (BIM) allows facilities managers to visually manage their building, from construction to demolition.
- Digitisation, automation, Artificial Intelligence (AI) and Internet of Things (IoT) are influencing operational efficiency and offering more data for managers to base decisions on.
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