Level 3 Diploma for Customer Service Specialist (RQF) TQUK
Full course content, a smart revision plan and instant past paper feedback for Level 3 Diploma for Customer Service Specialist (RQF) TQUK.
Content Overview
80 topics in 8 modules
- βοΈ Understanding Customer Service Environment 10 topics
- βοΈ Principles of Business 10 topics
- βοΈ Managing Personal and Professional Development 10 topics
- βοΈ Resolving Customer Service Problems 10 topics
- βοΈ Understanding Customers and Customer Retention 10 topics
- βοΈ Principles of Team Leading 10 topics
- βοΈ Sales Techniques and Negotiation Skills 10 topics
- βοΈ Delivering Customer Service on Social Media 10 topics
Level 3 Diploma for Customer Service Specialist (RQF) TQUK Revision Content
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