How do I contact Adapt support?

You can send a message through our contact form, or email [email protected]. We hope to get back to you within 4 working days.

Send a message through the form

1. Open Contact support.
2. Choose the closest option under What do you need help with?: purchase linking, signing in or managing an account, billing or subscriptions, using Adapt, or something else.
3. If you choose Linking a purchase to a student, read the connection checks shown below the dropdown. They may help you get access immediately.
4. Enter your name, the email address you want us to reply to, a short subject and a description of the problem. For a parent purchase, use the parent email used to pay.
5. Complete the verification if prompted, then select Send message. Wait for the confirmation on the page before closing it.

Include the details that help us investigate

For a purchase-access problem, include the parent email used to pay, your child’s actual student-account email, the purchase date or reference, and the connection status or Support reference shown in the Parent Portal. See pending student connections for help finding it.

For an app problem, tell us which screen you are on, the subject or topic if relevant, what you expected to happen and the exact error. Mention whether you use the web app, iPhone/iPad or Android. If you email us, you can attach a screenshot that shows the problem; leave out unrelated personal information. The web form currently accepts text only.

Never send your password or full payment-card details.

If the form cannot send

Follow the error shown and try again. Verification can expire, so complete it again if asked. If you remain unable to send, email [email protected] directly.

If you have already sent the request successfully, keep any extra details in the same email conversation rather than opening another request.