I can’t find “Manage payment account”

The Manage payment account option is on the Account page of the Parent Portal. It appears when a payment account is found for the parent who is signed in.

Check the account you are using

1. Log in to the Parent Portal with the parent email used to pay.
2. Open Account.
3. Check the email shown after You are currently logged in as.
4. Wait for the account details to finish loading, then select Manage payment account if it appears.

If more than one payment account is found, you may see numbered links. Open the relevant account and check the purchase details shown there.

If you are signed into the wrong parent account, choose Logout and sign in with the email used for the purchase.

I paid through the App Store or Google Play

Manage that subscription in the store account used to pay. An app-store purchase is managed by the store, so use its cancellation or refund process.

I paid on the website and the link is still missing

Contact support and choose Billing or subscriptions. Include the email used to pay, the purchase date and any receipt or purchase reference. We can help locate the purchase and the appropriate billing controls.

For an existing recurring subscription, see how to cancel. Refund information is in our cancellation and refunds terms.