8 help articles
Payments and Subscriptions
I have a question related to changing or cancelling my subscription.
How do I cancel my subscription?
If you paid through the App Store or Google Play Open your subscriptions in the store where you paid, select Adapt and follow the storeâs cancellationâŠ
How do I change my billing plan?
If you paid on the website Our current web plans offer monthly billing, one-time access until a specified exam period, or one-time lifetime access. SeeâŠ
How do I change my subscription level?
You can compare the current Premium and Parent Portal memberships on our pricing page. If you paid on the website Log in to your Parent Portal, openâŠ
How do I change my subscription?
If you paid on the website Our current web plans offer monthly billing, one-time access until a specified exam period, or one-time lifetime access. SeeâŠ
I changed my mind. Can I get a refund?
If you paid through the App Store or Google Play Use the refund process of the store where you paid. App-store purchases are billed and administered byâŠ
What payment methods do you accept?
Website payments are processed through Stripe. The payment methods available for your purchase are shown during checkout and can depend on yourâŠ
What is included in Premium and Parent Portal?
Our website offers Premium and Parent Portal memberships. Both include Parent Portal access; Premium also unlocks the paid student revision features.âŠ
I canât find âManage payment accountâ
The Manage payment account option is on the Account page of the Parent Portal. It appears when a payment account is found for the parent who is signedâŠ