Restore purchase access after changing device

If you have an existing purchase but Adapt shows limited access on a new device, check the account first, then try restoring the purchase.

1. Sign in to the same student Adapt account you used previously.
2. Make sure you are using the Apple, Google or web billing account used for the original purchase, where applicable.
3. Open Settings → Account information.
4. Find Restore purchases and select the button.
5. Wait for the result and check the message shown before trying your study content again.

If a parent bought your membership on the website, the purchase also needs to be connected to your student account. Follow I paid for an account but my child doesn’t have access for that linking process.

If access is still missing, contact support with your student email, where you purchased and the purchase reference if available. Check the existing purchase before buying another plan.